Procedure of dealing with Customer's Complaint |
| | When receive customer's complaint, collecting complete information and advising relevant sections to deal with. |
| | Check " Record of Quality " which made during production process. Inspecting retained samples to understand the situation of customer's complaint, then reporting inspection result to Supervisor. |
| | Discuss with related sections for improving the quality and offering reasonable compensation. |
| | Reporting our resolution to customer and getting customer's approval. Asking related sections to improve quality and executing granted compensation. |
Advantage of Air Cooler Motor
NSK top quality bearing for air cooler fan motors
Single / double shaft, nickle plated treatment
Iron / Stainless Steel optional for housing
Electrophoretic coating treatment enclosure
100% copper winding air cooler fan motors
SGS 100% inspection before loading air cooler fan motors
Company information:
We are professional manufacturer for electrical and mechanical air cooler fan motors. Our brand is Good, which means good quality and service.
Our mainly market is Eastern Europe, GCC, North America, and South east Asia.
1. Air Cooler Motor Quality & Reliability
Our each process, each parts will be tested by our each production department with professional air cooler fan motor testing facilities to keep the quality proved.
2. Packing & Shipping
Each Air Cooler Motor will be packed by waterproof packages, then put in the thick and good quality cartons, around the products, some protecting materials will be toegther, then we seal it carefully to make the complete packing. After, we pile them carefully on the good-quality pallets. Finally the outside covers waterproof materials again to make it stronger and avoid the delivery problems.
3. Our Serive
Pre-sale service:
1. 24 hour online to ensure quick response to customers inquiry or online message.
2. Guide customers to choose the best suitable air cooler fan motors model.
3. Offer detailed specification and competitive prices of air cooler fan motors.
Contract execution:
1. Product production will be arranged strictly according to the contract of air cooler fan motors.
2. Product photos will be sent to your for inspection during production of air cooler fan motors.
3. Update latest news after delivery and prepare customs clearance.
After-sale service:
1.12 months warranty except for air cooler fan motors.
2. air cooler fan motors will be sent for free due to the quality problems.
3. In time response to customers technical problems.
4. New air cooler fan motors update for customers' reference.
